Frequently Asked Questions

The mat holds a self-cooling CMC gel that activates under the pressure of your dog's weight. On contact, the gel absorbs body heat and lowers the temperature by 5 to 8C within 3 minutes. No electricity or water needed. The gel recharges in 15-20 minutes when not in use.

No. Our CMC gel (carboxymethyl cellulose) is certified non-toxic to the European EN 71-3 standard. If accidentally swallowed, the gel is harmless. Dermatological tests confirm zero irritation, even for sensitive-skinned puppies. The same gel is used in paediatric medical mats.

Measure your dog lying down and add 10 cm. Dog under 10 kg → size M (50x40 cm). 10 to 25 kg → size L (65x50 cm). Over 25 kg → size XL (100x70 cm). For cats → size S (40x30 cm). See our full size guide for breed-by-breed recommendations.

The mat keeps cooling for 2 to 4 hours of continuous use, depending on the room temperature and your dog's weight. The gel recharges in 15-20 minutes as soon as your dog leaves the mat. The cycle is unlimited and the mat lasts 3-5 years.

Yes. Our size S (40x40 cm) is made for cats, with a low-pressure activation gel that responds from 2 kg upward. Most cats take to it within the first 48 hours. It slips neatly into a bed, cushion or cat tree.

Yes, it is a very popular use. The mat is foldable, light (0.5 to 1.4 kg) and works without electricity. Ideal for long summer journeys. Many of our customers use it both indoors and out, including in the car.

A wipe with a damp sponge and mild soap is enough day to day. The cover is water-resistant and stain-resistant. For a monthly deep clean, rinse with water and air-dry for 30 minutes.

Yes. The tough outer cover stands up to repeated scratching in our internal tests. Heat-welded reinforced seams stop any gel from leaking.

UK delivery is free and typically takes a few working days. A confirmation email with a tracking number is sent as soon as your order is dispatched.

Yes. You have 30 days to return the product. It must be in new condition in its original packaging. The refund is issued within 14 days of receiving the returned item.

The mat is thin, soft and portable — ideal for use on the move (car, camping, outdoors). A thicker cooling bed adds a layer of memory foam for joint support but is bulkier. For most dogs, the mat is the more versatile choice.

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